First, check the charger
Indicator lights should alternate between blue and purple
If indicator lights are alternating between blue and turquoise, and your charger is not connected to ChargeLab, follow the ‘clearing Wi-Fi settings in your Grizzl-E manual’
If not, reboot the charger by unplugging the charger or resetting the breaker if hardwired
Next, check home home Wi-Fi network
Connect to same network as charger and test internet connection
Confirm the Wi-Fi password is correct
Check signal strength and network proximity to charger
Check any security settings
Try again to connect your charger through the app
If you’re unable to connect your charger, please contact our support team via in-app chat or support@chargelab.co.